Support
Introduction
Lead Golden Tag works with both Google's Find Hub and Apple Find My. Users can select their preferred network during initial pairing. Once paired with an Android™ device, Lead Golden Tag operates as Find Hub locator tag until it is reset to factory settings. Similarly, when paired with an iOS device, it functions as an Apple Find My locator tag until a factory reset is performed. 

Before you start
· Before you begin, ensure Bluetooth is enabled on your Android or iOS device, and that the device has internet access via Wi-Fi or cellular service.
· Locate the button on the side of the Lead Golden Tag.

How to pair with an Android device
· Search and download the Find Hub app on Google Play.
· Ensure that your phone has location services enabled, Bluetooth turned on, is connected to the internet, logged into a Google Account, and has the "Find Hub" feature activated.
· Open 'Find Hub' app.
· Place your Lead Golden Tag near your Android device.
· Press and hold the button for 2 seconds, and you will hear a beep indicating successful power-on.
· Wait for a half-screen notification to appear, then follow the on-screen instructions on your Android device to add the Lead Golden Tag to Find Hub.

How to pair with an iOS device
· Place your Square tag next to your iOS device and press the button until you hear the tone.
· Open the Find My app on your iOS device, tap the Items tab, and select Add Other Item.
· Once the Find My app detects Square tag, follow the on-screen instructions to add it to the Apple Find My.

Locate your device
· After adding your Lead Golden Tag to Find Hub, you can use the Find Hub app on your Android device to locate it.
· After adding your Square tag to the Apple Find My, you can use the Find My app on your iOS device to locate it.

Factory reset
· Locate the button on the side of the Lead Golden Tag.
· Press and hold the button. You will hear the sounds in sequence: 1 beep, 2 consecutive beeps, 3 consecutive beeps. Continue holding the button and release it when you hear a long beep. The device will then be restored to factory settings.

After resetting, you can pair the Lead Golden Tag with a different Google Account or Apple Account. However, if you want to pair it with a new Google Account or Apple Account, you must first remove it from its previous Google Account on your Android device or Apple account on your iOS device.

Disable the Lead Golden Tag
· Locate the button on the side of the Lead Golden Tag.
· Press and hold the button for seven seconds. One beep will sound, then two beeps, and then three beeps.

Re-enable the Lead Golden Tag
· Locate the button on the side of the Lead Golden Tag.
· Press the button until you hear the tone.

How to perform serial number lookup (For Apple devices)
· Locate the button on the side of the Lead Golden Tag.
· Press and hold the button for five seconds. One beep will sound, followed by two beeps.

Remove and re-pair the Lead Golden Tag
Users can remove the Lead Golden Tag from the Find Hub app on Android or the Find My app on iOS. If the Lead Golden Tag is within Bluetooth range of the Android or iOS device, it will automatically reset to factory settings upon receiving the command from the device.

If the Lead Golden Tag is out of Bluetooth range, you must perform a factory reset on the device either before or after removing it from the app (see Factory reset instructions). To re-pair it with an Android or iOS device, follow the instructions in How to pair with an Android device or How to pair with an iOS device.